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Create communication-centric experiences

Improve confidence, satisfaction, loyalty and advocacy throughout the employee and customer journey with complete, connected digital experiences 

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The path to loyalty and growth

Buying habits and expectations have changed. Customers and employees today want quick access to all the information they need. Organizations that can connect that information and provide smooth employee and customer journeys through communication-centric digital experiences gain an advantage. Yet, many organizations still maintain disparate systems and departmental silos that lead to disjointed, overly complex and frustrating experiences.

Give customers and employees new reasons to engage and stay loyal with relevant, communication-centric digital experiences that are frictionless, omnichannel, data-driven and highly personalized.

Evolve and modernize

Move from paper to digital, from multi-channel to omnichannel and from transactional to relevant customer and employee experiences to maximize acquisition-to-retention.

  • Evolve from CCM to CXM

    Research shows that customer experience leaders grow revenue faster than laggards, cut costs, reduce risk and can charge more for their products. Integrate communications, messaging, data insights and information into a single platform to deliver consistent, engaging and relevant customer journeys and experiences.

  • Modernize experiences

    Customers expect seamless, frictionless digital experiences. Employees want to resolve customer issues quickly and easily. Meet the needs of both with a single, cloud-based platform that works across all departments, channels and touchpoints, eliminating silos, automating and digitizing processes and optimizing employee experiences for greater efficiency. 

Learn the top 5 benefits

Communication-centric digital experience experts

Learn how leading companies have created communication-centric digital experiences to meet today’s expectations. 

Tokio Marine logo

Tokio Marine improves client service quality with rapid delivery of policy information

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Broadridge logo

Broadridge personalizes billions of communications per year

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Premier Medical Group logo

U.S. medical group delivers secure and scalable hybrid cloud fax solution

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Weightwatchers logo

Weight Watchers achieves new data outlook with OpenText

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Jacky Perrenot logo

Jacky Perrenot dramatically reduces costs and streamlines workflows

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RCI logo

RCI raises web channel’s share of transaction revenue

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San Jose Sharks logo

San Jose Sharks drive fan engagement with digital media management solution

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More ways to create communication-centric digital experiences

Footnotes

  1. [1] Broadridge, 2022 CX & Communications Insights, 2022
  2. [2] McKinsey & Company, The value of getting personalization right—or wrong—is multiplying, Nov. 2021
  3. [3] Aspire, The Future State of Omni-channel Customer Communications (Part 1), Nov. 2021
  4. [4] IDC, IT QuickPoll – Digital Communications Survey, Oct. 2021
  5. [5] Gartner®, Top Strategic Technology Trends for 2022: Total Experience, Jason Wong, Michelle Duerst, Don Scheibenreif, Saul Brand, Michael Chiu, Van Baker, 18 Oct. 2021

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