Organizations maintain a wealth of customer data in Salesforce that is not always accessible, controlled or consistent across departments.
OpenText™ Solutions for Salesforce connect all touchpoints across Salesforce Sales, Service and Industry Clouds for a full 360-degree customer view that enables outstanding customer service and on-brand, compliant and relevant customer communications.
Deliver a true 360-degree view of customers and ensure users can generate and retrieve all relevant communications.
Ensure marketing campaigns and customer communications are on brand every time.
Ensure everyone is accessing the correct version of critical documentation and enforce brand templates.
Achieve results faster by ensuring users have access to the documentation they need without leaving Salesforce.
Work more efficiently and improve on key SLAs with greater documentation control.
Improve sales and service productivity with fully flexible content services
Generate personalized correspondence within Salesforce for multi-channel output
Manage rich media assets for brand governance and rights management