Every interaction with the public is an opportunity to positively connect, elevate services and make interactions more efficient and relevant. Unfortunately, one-size-fits-all service models are no longer viable and are slowing agencies’ ability to broaden their service reach and impact.
With a Digital Experience Platform for Cities solution, governments can transform citizen services, delivering omnichannel communications that drive timely action and creating consistent experiences across departments, branches and the agency as a whole.
Impact business and achieve better results.Read the overview
Meet or exceed citizen expectations by delivering the right services at the right time.
Remove complexity, increase transparency and reduce delays through omnichannel management.
Gain a holistic view of the customer journey to better address citizen preferences and adapt services based on feedback.
Support streamlined customer operations with improved accessibility and self-service options across agencies, platforms and devices.
Proactively and securely share information with municipalities’ partner agencies and authorized external groups.
Send citizens proactive, personalized and secure communications based on their unique government interactions.
When a citizen contacts their municipality, they expect prompt and accurate service. Data silos can slow response times or result in incorrect or incomplete information provided. Gain full visibility across systems and analytics to optimize service.
Citizen insights are crucial to improving processes. With details about their interactions spread across multiple sources, it can be hard to identify pain points and make improvements. Enable direct lines of feedback and measurement-based processes.
Today’s citizens expect effective, real-time support without having to come to physical locations. When digital options are not available, they become frustrated. Introduce self-service, digital capabilities to improve satisfaction and reduce costs.
Municipal workforces strive to efficiently meet citizens’ needs. Yet, due to budget cuts and staffing challenges, they struggle to do more with less and response times slow. Automate routine and repetitive processes to boost productivity.
Governments need to quickly inform citizens of updates to program policies and requirements. Overly complex systems and the need for IT involvement can delay delivery and damage citizen trust. Allow non-technical employees to send communications.
See how customers are succeeding with Experience Platform for Cities.See more success stories
OpenText Consulting Services combines end-to-end solution implementation with comprehensive technology services to help improve systems.