The pandemic has shifted the communications dynamic. Consumers demand personalized, interactive, omnichannel digital experiences. Yet, many organizations operate from silos, causing disjointed communications that frustrate customers and risk lost business.
Experience Platform for Communications solutions help organizations jumpstart their digital transformation and improve customer experiences with an omnichannel modernization strategy that attracts, retains and delights customers.
See why it is important to work with a CCM-CXM Leader.
Impact business and achieve better results.Read the position paper
Leverage data to gain invaluable insights into customer needs and drivers, enabling better understanding and increased satisfaction.
Create hyper-personalized customer communications across channels to improve message relevance, engagement and conversion rates.
Eliminate friction and frustration by enabling seamless and cohesive omnichannel conversations with customers as they switch from one channel to another.
Bring marketing, service and transactional communications together in a single customer experience management (CXM) platform for consistency across the customer journey.
Build a strategic customer communications Center of Excellence (CoE) to bridge organizational silos, reduce costs and improve responsiveness.
Seamlessly share data between departments and business units to send relevant messages on any channel at any point of the customer journey.
Organizations gather customer data from multiple sources. This results in data conflicts, duplications and other discrepancies that make it hard to gain a complete and accurate view of the customer. Unify data for a single source of truth.
Sales and marketing teams need to grow revenue. Without shared insight into customer preferences, behaviors and interests, they miss opportunities to upsell and cross-sell. Leverage AI and analytics to deliver relevant, personalized offers.
Organizations communicate with customers, employees, partners and suppliers. Using different systems results in increased costs, duplicated efforts and wasted resources. Unify B2B, B2C and B2E portals to optimize productivity and experiences.
Today’s customers expect to be able to handle online interactions through their chosen channels. Providing omnichannel options often involves IT and complex processes. Easily create and optimize omnichannel customer experiences.
Businesses must provide a consistent experience at every touchpoint. Teams and business units use separate systems to manage their part of the customer journey, causing inconsistent messaging. Bridge silos to improve customer experiences
OpenText Consulting Services combines end-to-end solution implementation with comprehensive technology services to help improve systems.