180% more likely for financial institutions to see improved customer satisfaction when focusing on experience-driven engagements
Pressure is increasing for retail banks, credit unions, wealth and asset management firms, fintechs and corporate treasury divisions to address evolving regulations and security threats and optimize and expedite payment processes. To meet these expectations, Banking organizations require solutions that improve customer service operations to ensure compliance, enhance information exchanges and mitigate risk.
62% of financial service workers say the employee experience positively impacts their ability to serve customers, renewing the priority on enhancing employee experiences.
Machine learning, process mining, process automation and API integrations are being increasingly implemented to simplify complexity with end-to-end automation.
As ransomware attacks on banks jumped by 1,318% in the first half of 2021, there has been an increase in endpoint security solution deployments.
There has been a continued move from product- and service-based transactional business models to personalized, intelligent and proactive customer engagements.
The rise of low-code development platforms is driving seamless digital experiences and re-engineered processes around customer and employee needs.
The push to maintain pre-pandemic cloud momentum is pushing the need to modernize legacy applications and shorten service launch timeframes.