Industry Solutions

Insurance

Enhance customer engagement, gain actionable insights and maintain security and compliance

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68%
of customers don’t believe their insurer will attend to their long-term financial well-being[1]

Overview

Discover how to build customer experiences that drive engagement and retention
Discover how to build customer experiences that drive engagement and retention

Insurance companies are under pressure to meet rising customer expectations, address ever-evolving regulations and security threats, and optimize and expedite claims processing. This is driving a demand for solutions that help improve the customer experience, enhance information exchange, digitize claims processing, protect personal and confidential data and mitigate compliance risk.

Key Insurance solutions

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  • Build long-lasting relationships throughout the entire customer journey

    Corporate to Bank Connectivity

    Offload complex treasury integrations to improve cash visibility and optimize working capital

  • Improve operational efficiencies across the enterprise for greater agility, cost reduction, security, compliance and digitization

    Privacy Management

    Automate and integrate processes to drive compliance and mitigate privacy risk

    Safe-Workplace Playbook Management for Manufacturing

    Maintain workplace compliance and keep workers safe with access to the most up-to-date safe-workplace playbook

    What makes OpenText different

    Leaders trust OpenText

    Learn how leading Insurance organizations lean on OpenText solutions.

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    Acuity Insurance logo

    Acuity streamlines personalized, multi-channel correspondence

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    Pacific Life logo

    Pacific Life establishes a coordinated approach focusing on agility, business objectives, and a cloud-first model

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    DHFL Pramerica Life Insurance logo

    Leading life insurer in India turns to OpenText for enterprise-wide digital transformation

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    Insurance resources

    Footnotes

    1. [1] Eagle Hill Consulting, Overlooking the Employee Experience Means Financial Organizations Underachieve in their Customer Experience, 2021
    2. [2] For financial services companies, taking action on employee experience will elevate their customer experience too, (N.D.)
    3. [3] Gartner, The Future of Sales, 2020