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Customer Service

Deliver excellent customer experiences and foster loyal brand advocates

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Overview

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Today’s customers expect high-quality experiences powered by personalized services and solutions. OpenText™ Customer Service solutions enable organizations to deliver product and service resources, respect customers’ time, solve unique challenges and maximize brand loyalty. 

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Content Management for Customer Support and Service Management

Optimize support operations to resolve cases faster and improve customer satisfaction

What makes OpenText different

Leaders trust OpenText

Learn how leading Customer Service organizations lean on OpenText solutions.

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HSN increases customer care center efficiency

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Transcom achieves PCI compliance to boost customer experience

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Asurion boosts contact center efficiency and customer service

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Customer Service resources

See how OpenText Qfiniti leverages customer insights to drive engagement

Optimize sales cycles with OpenText Extended ECM for CRM

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Contact Center as a Service (CCaaS) and speech analytics create a best-in-class offering

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Supercharge contact center performance with real-time speech analytics

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Empower contact center supervisors with voice technology

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Optimizing sales and service operations with a new generation of content management tools

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What if today’s contact center technology existed a quarter of a century ago?

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