81% of sales people say a connected view of data across the customer journey is important
While Sales professionals capture, manage and track customer interactions in CRM systems, other information containing valuable context is often in disparate systems. With information siloed, Sales misses out on insights that improve service and reveal new revenue opportunities. OpenText™ solutions for Sales integrate with leading CRM systems to connect all customer touchpoints and deliver 360-degree account views.
By 2025, 75% of organizations will need to adapt hybrid work strategies to meet demands for flexible working environments that enable Sales teams to sell from anywhere.
79% of sales reps say they have had to quickly adapt to new ways of selling to stay agile in an uncertain world with unpredictable buying behaviors.
Rising demands mean customers will want more than half of pandemic-era services to become the new normal.
Digital buying and self-service are extending into the B2B landscape, with 84% of sales ops professionals saying digital transformation has accelerated since 2019.
By 2025, 60% of organizations will capitalize on disruption with an enterprise-wide and ecosystem-wide approach to automation.