Organizations need to create and send compliant, personalized and multi-channel communications to their customers and partners. Those communications can originate from multiple departments, including finance, legal, marketing, customer service, accounting and shipping. With each team working in siloed, disparate systems, organizations struggle to control what goes out. The result is inconsistent messaging, errors, duplicate efforts and frustrated customers.
Outbound Communications from SAP® solutions centralize communication management to ensure compliance, reduce costs and improve customer satisfaction.
Impact business and achieve better results.Read the overview
Easily create compelling, consistent communications to quickly respond to customer needs and build strong, lasting relationships.
Leverage adaptive formatting to design communications that work across all channels, including e-mail, web, text and apps.
Include relevant content in any type of enterprise document to enable business users to design and deliver personalized, one-to-one messages.
Give customer service agents the ability to open and make authorized changes to customer-facing documents directly within the SAP environment.
Many companies generate a high volume of communications. Manual workflows make the process time-consuming and error-prone, tying up resources better spent on customer engagement. Automate communication processes within the SAP environment.
Organizations strive to maintain brand consistency. Multiple departments create communications, making it a struggle to control usage of logos, typefaces, trademarks and other brand elements. Centralize communication management.
Staff across departments, geographies and functions collaborate on customer communications. Siloed tools make it hard to efficiently share, track edits and ensure the right version is used. Ease collaboration with a single, enterprise-wide solution.
Engaging, relevant communications help organizations attract and retain customers. Without the ability to personalize or target promotional offers, opportunities to cross-sell and upsell are missed. Target messages to customer preferences.
OpenText offers the only fully SAP-integrated enterprise-wide communications solution.
OpenText Consulting Services combines end-to-end solution implementation with comprehensive technology services to help improve systems.