Customers, partners and employees are looking for relevant and engaging digital experiences. They want to securely serve themselves, consume information and interact with applications and resources from anywhere and any device. Organizations strive to meet those demands but are hampered by disparate systems and overly complex tools, many of which require IT involvement.
Portals and Authenticated Experiences solutions provide easy-to-use tools for business users to create and manage user experiences across a variety of channels and devices.
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Provide easy access to personalized information and self-service tools that empower users to resolve their own issues.
Integrate content, data and applications across different digital formats and channels to deliver consistent and engaging experiences throughout the sales-to-loyalty lifecycle.
Equip business users with easy-to-use tools that enable them to efficiently create targeted experiences, across audiences and applications.
Ensure the right privileges and access to content, business communications and applications are granted to the right users.
Give employees everywhere simple, unified, secure access to all the information they need to do their jobs, driving greater productivity and consistent service delivery.
Use a single platform to meet a variety of portal needs across different business objectives and experiences for diverse global customers, partners and employees.
Customers expect seamless digital access to place orders, manage their accounts and resolve issues. If they have to use different systems or contact someone for help, they may take their business elsewhere. Provide unified, self-service experiences.
Business partners work in alignment to achieve common goals. Managing the partnership over email and the phone is inefficient and can leave partners feeling like an afterthought. Make partners feel empowered and valued with a dedicated portal.
Organizations collaborate with trading partners on business processes, such as product design, distribution and purchasing. Siloed systems and paper-based tasks cause miscommunications, errors and delays. Implement a supplier portal to ease collaboration.
Citizens today expect government services to be intuitive, integrated and easily accessible. Without a unified digital option for billing, civil services and other key tasks, they get frustrated. Implement a secure, self-service citizen portal.
Retaining quality talent and staying efficient requires keeping employees engaged and productive. Disparate systems and outdated, clunky interfaces make it hard for them to get their jobs done. Make work easier with a modern employee portal.
Marketing, operations and business users have their own specific resource, data and content needs. Meeting those needs with disparate systems creates silos that hamper collaboration. Provide composable user experiences to bring everyone together.
OpenText Consulting Services combines end-to-end solution implementation with comprehensive technology services to help improve systems.