Drive value, growth, and loyalty with connected customer experiences
Turn post-purchase into a growth powerhouse with data‑driven engagement
Growth
Supercharge revenue
Unlock new revenue from existing customers with unified post-purchase experiences. 80% of growth comes from customers you already have, so make every interaction count.
Insights
Make smarter decisions
Leverage AI-driven insights to optimize journeys and refine campaigns. Use real-time customer data to make faster, more impactful decisions that drive measurable results.
Automation
Accelerate time to value
Automate CX workflows and manual processes with AI-powered content creation. Speed up personalization and delivery of the right message at the right time.
Engagement
Deliver total experience
Connect all digital channels for real-time customer engagement. Deliver conversational experiences across web, mobile, messaging, and more wherever customers are.
Reimagine customer experiences with an industry-leading platform
Modernize your CX ecosystem with industry-leading technology that supports a total experience strategy across all touchpoints
When customers become rockstars
Communications—or conversion machines?
Build the wow into your digital experiences
Future-ize your fax
Create people-pleasing public services
Triple-recognized by IDC MarketScape
Deliver personalized customer journeys
Explore how OpenText™ Experience Cloud transforms customer journeys into growth opportunities
Frequently asked questions
Customer experience management (CXM) is the practice of designing and orchestrating customer interactions to meet expectations and drive business outcomes. It encompasses every touchpoint across the customer journey, from initial contact through post-purchase support.
OpenText Experience Cloud provides a unified, composable platform that helps businesses deliver personalized, scalable experiences. With AI-powered insights and automation, organizations can reduce churn, increase loyalty, and unlock new revenue from existing customers.
Omnichannel experiences create seamless interactions across all customer touchpoints, leading to higher satisfaction and retention. Companies with strong omnichannel strategies retain 89% of customers compared to 33% for weak strategies, directly impacting revenue growth.
OpenText Experience Cloud connects all digital channels—web, mobile, messaging, and more—enabling real-time engagement wherever customers are. Our platform helps businesses orchestrate unified journeys that build loyalty and accelerate growth through data-driven personalization.
AI transforms customer experience by enabling personalization at scale, automating routine tasks, and providing actionable insights from customer data. Modern CX platforms use AI to predict customer needs, optimize journey paths, and create relevant content automatically.
OpenText Experience Cloud leverages continuous AI innovation to help teams create faster, collaborate better, and accelerate time to market. Our AI-powered features include automated content creation, predictive analytics, and intelligent journey orchestration that drives measurable business impact.