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Reimagine citizen experiences

Life's better when you're buried in fun, not forms
Father and daughter playing on the beach.

Global governments are transforming their approach to citizen experience

Learn how prioritizing digital customer experiences is boosting citizen services while saving time and money

IDC analyst brief

Government’s deployment of technology will enhance digital CX

Ebook

The antidote to declining trust in government

Video

Deliver seamless citizen experiences

Watch the video

The formula for comprehensive citizen experience? AI-fueled automation and cyber security.

Transform your citizen experience services with a fully assembled platform

Seamlessness

Provide personalized experiences

Use AI to provide transparent and timely service delivery, issue personalized notifications, and deliver omni-channel, secure self-service options.

Visibility

Find what you need, when you need it

Improve cloud-based case management with connected customer data and make sure your employees can get what they need when they need it with Office 365, Teams, and SharePoint integration.

Speed

Reduce the “time tax”

Deliver citizen services using the "collect-once, use many times" approach. Re-use key citizen information to maximize security, eliminate duplication, and save processing times to meet or beat citizen expectations.

Security

Protect government and citizen data

Accommodate hybrid workforces with secure, access-controlled and compliant solutions, while providing trusted, secure citizen experiences.

Standouts in citizen experience

See how OpenText’s digital customer experience capabilities have helped public sector organizations achieve success

We knew it would be a perfect fit for us... in one year, CX-E paid for itself.

...with AI-powered Voice of the Customer from OpenText Magellan, now we can compare this with what people actually want to have and what they think. It’s a pretty powerful tool.

Our CEO was delighted... Content Manager made it extremely easy for him to be productive as soon as he arrived in Australia.

Drive your citizen experiences forward with AI-powered security and seamless service

OpenText Experience Aviator

Elevate customer communications and experiences with generative AI for customer success

OpenText™ Communications (Exstream)

Transform customer communications into personalized experiences

OpenText™ Web CMS (TeamSite)

Create relevant, personalized experiences across customer channels with a leading web CMS

OpenText™ Digital Asset Management (DAM)

Build brand consistency with easy and secure access to rich media assets