CloudOps reimagined

What happens when your CMDB gets the data it craves?

Information reimagined » Service Management reimagined » IT discovery and CMDB software

Better data starts with better IT discovery

Uncover all your IT resources, how they’re configured, and the ripple effects of change—on cloud and off

CIO survey

State of IT discovery and CMDB: Multiple solutions deliver better results

Interactive demo

OpenText Universal Discovery and CMDB for multicloud and IT visibility

Solution information

Boost ServiceNow success through better IT discovery and CMDB

From blind spots to clear insights

Feed your CMDB the data it deserves—accurate, timely, detailed—and help your CIO drive success

Reliability

Troubleshoot faster

Recover from incidents faster with shared configuration data. Generate detailed change records spanning software, servers, networks, and endpoints—so response teams can resolve issues quickly.

Savings

Spend wiser

Prevent costly audit surprises with complete software visibility. Eliminate the steep licensing fees that often prohibit detailed software tracking.

Visibility

Strengthen security

Know with certainty where software vulnerabilities and misconfigurations exist. Unite IT operations and cybersecurity with the visibility needed to prioritize and accelerate remediation efforts.

Continuity

Retain trusted tools

Fuel ServiceNow, BMC, Jira, OpenText, and other solutions with better CMDB data. Maintain smooth operations—no need to replace your existing ITSM, ITAM, or AIOps tools.

Customers love our configuration management approach

See what they see—that better configuration data, powered by deep discovery, keeps services flowing

We leverage [OpenText™ Service Management], [OpenText™ Universal Discovery and CMDB], and other OpenText technology . . . to closely monitor our environments.

Edward Jackson
Operational System Support Manager, Redcentric

The combination of SMAX with Universal Discovery and CMDB supports our staff onboarding processes, greatly improving productivity.

Yuri Pasquinelli
IT Director, University of Milan

The collaboration with OpenText and Raya Integration has created enhanced operational efficiency and innovation in IT infrastructure management.

Ismail Farid
Chief Technology & Information Officer, Export Development Bank of Egypt

See what you’ve been missing

OpenText™ Universal Discovery and CMDB

Operate on the strongest foundation—complete and scalable discovery

Learn more ⟶

Frequently asked questions

How do you automate discovery?

Our discovery uses agent-based, agentless, and API methods for real-time visibility. It replicates only changed data across multicloud and on-premises environments. Key features include Advanced Discovery of Networks, Smart Software Analytics (AI-driven software recognition), and Automated Service Modeling.

Why is your discovery better than competitors?

We offer faster, more accurate discovery of devices and configuration items (CIs) from Layer 2 through Layer 7 of the OSI model, with deep-device and application-specific information.

How can your CMDB data be used to support security teams?

OpenText Universal Discovery and CMDB data provides visibility into software versions to compare against those with known vulnerabilities. It also bolsters zero-trust security and supports secure architecture with detailed configuration insights across complex IT environments.

What integrations does your CMDB support?

We integrate with IT service management (ITSM) platforms (Atlassian, BMC, ServiceNow, etc.), cloud providers, network devices, security solutions, business intelligence (BI) platforms, mobile device management (MDM) tools, and other CMDBs. See the full integration list on our documentation page.