Give your CMDB the data it deserves
A modern ServiceNow CMDB depends on accurate discovery
Improve your existing ServiceNow CMDB with OpenText IT discovery solutions for enhanced visibility and automation
Turn better CMDB data into better IT outcomes
Reliability
Resolve issues faster
See what’s connected to what with accurate, continuously updated ServiceNow CMDB data, so teams can identify root cause in minutes, not hours.
Savings
Reduce IT spend
Stop paying for ServiceNow discovery units on data you don’t need, while cutting spend on licenses and infrastructure your CMDB isn’t seeing.
Security
Reduce exposure
Spot outdated, unpatched, or unauthorized software in your environment before it creates security and compliance risks that your IT teams must address.
Flexibility
Retain trusted tools
Use the ServiceNow-certified integration to add richer discovery data to your CMDB without replacing the platform, processes, or workflows you rely on.
Explore the OpenText™ solutions behind trusted IT discovery and CMDB software
Frequently asked questions
OpenText Universal Discovery and CMDB discovery combines agent-based, agentless, and API methods for real-time visibility across multicloud and on-premises environments. Key capabilities include advanced discovery of networks, AI-driven smart software analytics, and automated service modeling.
It’s always-on, adapts to your environment, and updates changes in real time, without timeouts, duplicate configuration items (CIs), or inaccurate service maps. Get reliable data for troubleshooting, change, security, and asset management while keeping ServiceNow and saving on discovery licensing.
No. OpenText Universal Discovery and CMDB works alongside ServiceNow, not in place of it. We provide accurate, real-time configuration data that powers your existing ServiceNow ITSM workflows—so you keep your platform and processes while potentially lowering discovery licensing costs.
OpenText Universal Discovery and CMDB integrates with IT service management (ITSM) platforms like ServiceNow, Atlassian, and BMC, plus cloud, network, security, BI, MDM, and other CMDB solutions. Our ServiceNow integration is available directly on the ServiceNow Store with zero integration effort.
The integration itself is free to install from the ServiceNow Store. To use it, you’ll need an OpenText Universal Discovery and CMDB license, priced based on your environment and deployment needs. Reach out to our team for pricing tailored to your organization.
OpenText uses generous, unit-based licensing that doesn’t punish you for thoroughness. In a typical enterprise use case, fueling a ServiceNow CMDB with OpenText Universal Discovery and CMDB can cost up to 56% less annually than ServiceNow discovery units while providing broader coverage.