Accelerate care with intelligent fax automation
Print, fax, scan, file, repeat? There's a more efficient way to handle healthcare fax
Leverage AI-driven intelligent workflow automation to get referrals, prior auths, and lab results into the EHR in real-time
Video
From fax to action with OpenText™ Fax Aviator™
Less time reading faxes is more time delivering care
Layer AI onto fax to read every inbound document, identify its purpose, extract data, and route it to the right team or system
Efficiency
Turn referrals into care faster
Clients deploying the solution have automated up to 90% of inbound fax workflows end to end, saving up to 85% labor time.1
Capacity
Cut the prior authorization backlog
Clients deploying OpenText Fax Aviator have cleared 2x to 3x fax volume without new hires, easing 25%+ annual admin staff turnover.2
Compliance
Reduce handling, reduce risk
To maintain HIPAA safeguards, PHI is handled with enterprise-grade encryption, access controls, and audit trails, reducing the risk of misdirected faxes or exposure.
Accuracy
Cut errors and rework
Eliminate mistakes caused by manual data entry and routing with automated ingestion and native connections to EMR, ERP, and pharmacy platforms.
Securely transmit, receive, and ingest PHI with HIPAA-compliant fax solutions
Frequently asked questions
OpenText Fax Aviator brings AI to secure, HIPAA-ready cloud fax, reading, classifying, extracting, and routing every inbound fax into the EHR so staff can focus on patients.
Fax AI reads each inbound fax, identifies the document type, extracts key details, and routes it to the right team or system of record, so faxes become structured data on arrival.
With the right platform, yes. Fax Aviator runs inside OpenText’s HIPAA-ready fax environment, with encryption, access controls, and audit trails. Implementing automated routing also reduces the number of hands touching PHI.
Referrals, prior authorizations, lab results, discharge summaries, prescriptions, release of information, and other document-heavy workflows. Organizations can automate up to 90% of inbound fax workflows. 2
Yes. Fax Aviator connects natively with EMR (Oracle Health, Epic, Veradigm, Meditech), ERP, and pharmacy platforms, so extracted data flows straight into your system of record with no retyping or separate inbox to check.
86% of healthcare organizations say fax is key to reaching providers and partners.3 Automating it turns a bottleneck into an entry point for workflow automation, no partner changes needed.
Ready to turn inbound fax into faster care?
1 Results from an OpenText pilot customer study presented at HIMSS 2026. Individual results may vary.
2 Ibid
3 IDC, Future of Fax Survey, 2025