Secure cloud fax, powered by AI

Cloud fax is a digital solution that lets you send and receive faxes over the internet—no physical fax machines or dedicated phone lines needed. You still use a fax number, but it’s virtual and hosted in the cloud.

This approach reduces infrastructure complexity while improving scalability, reliability, and security. Cloud fax solutions also make it easier to modernize fax workflows by integrating with business-critical systems such as EHR, ERP, and ECM platforms.

AI-powered fax automation uses artificial intelligence to help organizations process fax documents faster and with less manual work. Instead of relying on staff to review, sort, and rekey information from incoming faxes, AI can understand document content, summarize key details, extract important fields, and route documents to the right workflow or system.

AI-powered fax automation solutions, such as OpenText Fax Aviator, help turn fax documents into actionable information. This makes it easier to reduce document backlogs, speed up intake processes, and move fax content directly into downstream business workflows.

Fax remains a trusted communication method in many industries because it provides a secure, auditable way to exchange sensitive documents.

Healthcare providers, financial institutions, and government agencies often rely on fax to support regulated workflows such as referrals, authorizations, claims processing, and legal documentation. These workflows depend on secure document exchange and compatibility with a wide range of external partners.

Rather than replacing fax, many organizations are modernizing it with cloud-based solutions and AI-powered automation.

Cloud fax offers data security, compliance support, integration, reliability, auditability and access control features that are crucial in the healthcare, finance, public sector, and legal industries.

Cloud fax significantly reduces fax transmission failures by eliminating common analog issues like busy signals, line noise, and handshake errors. It uses redundant data centers, packet-based delivery over the internet, smart routing to alternative paths, and cascading retries across multiple fax servers. Built-in delivery confirmation and error-correction protocols ensure documents arrive intact, even when the recipient’s line or service has temporary issues.

If you’re already using cloud tools or facing data center rationalization, high third-party telephony expenses, high administrative costs, delivery issues, manual processes, or scaling challenges, it’s time to consider cloud fax. Ready to streamline, cut costs, and modernize?

Cloud fax moves fax communications into a secure, managed environment and can reduce IT burden, improve flexibility, and support integration with core business systems. With OpenText cloud fax solutions organizations can modernize fax while maintaining security, compliance, and reliability.

OpenText Fax Aviator brings AI-powered document understanding to fax workflows. It analyzes inbound fax documents to summarize content, extract key information, and route documents to the appropriate systems or teams.

By turning fax images into structured, actionable information, Fax Aviator helps organizations process documents faster, reduce manual review, and move fax communications directly into business workflows.