Bring the Woohoo!™ Take customer success beyond acquisition
Keys to customer success
Understand the importance of a customer success strategy with customer journey mapping
Infographic
Beyond the sale: 7 reasons the real customer journey starts after purchase
Ensure better business outcomes by any measure
ROI
Achieve measurable success
Consistently reach or exceed goals such as NPS, CSAT, customer lifetime value, average revenue per customer, and retention. Show the impact and ROI of customer success on revenue and growth.
Responsiveness
Optimize experiences for all
Deliver premium customer service as a powerful competitive differentiator. Prioritize a total experience approach to remove digital friction and optimize experiences for both customers and employees.
Reputation
Build a trusted brand
Ensure customer relationships and experiences are a delight at every journey stage. Give customers, employees, and partners the same opportunity to access information regardless of ability.
Results
Supercharge productivity with AI
Use AI and GenAI to supercharge productivity of customer experience, communications, marketing, creative, and customer success teams. Let CX data and insights inform customer journeys and deliver value.
Customer success in action
Since we went live with the new OpenText.com experience, we’ve increased digital engagement by 10%, which shows that the new content is resonating with our audiences.
Learn how OpenText can help with your customer success strategy
Customer journey and data
Orchestrate every step of the customer journey—from acquisition to loyalty
Learn more ⟶
Customer communications
Deliver relevant, personalized customer communications across all channels
Learn more ⟶
Web & mobile experiences
Drive breakthrough engagement with digital experience management software
Learn more ⟶
Contact center analytics
Transform data into actionable insights to enrich customer interactions
Learn more ⟶