Information reimagined » Service Management reimagined » IT Service Management
AI-powered enterprise service management for every team
Cut costs, ditch complexity, and unify services across the enterprise
Gartner® report
How to build a successful enterprise service management program
Why run ten service desks when one will do?
Empowerment
Transform service desk experiences
Wow users with AI-powered self-service, knowledge articles, and guided automation—all from one portal or mobile app.
Simplicity
Cut operational complexity
Reduce help desk tools, ticket volumes, and staff workloads with one service management platform across IT, HR, facilities, and more.
Speed
Drive faster outcomes
Streamline services with out-of-the-box best practices, seamless integrations, codeless configurations, and real-time visibility into service performance.
Savings
Cut service management costs
Deploy a codeless, easy-to-deploy, low-maintenance solution with transparent pricing that covers all essential ITSM and ESM capabilities.
They dared to imagine service desk sanity
We observed a 30% reduction in call volumes as our users continue to handle more and more tasks independently. In addition, AI-driven functions revolutionized incident management.
Zuzana Mayerova
ITSM Program Manager, Diebold Nixdorf