Welcome to AI-powered service management
Deliver a unified AI service desk experience across your organization—making work easier for everyone as you cut costs and complexity
OpenText Service Management (SMAX)
Empowerment
Transform service desk experiences
Deliver the self-service WOW factor with generative AI, properly routed tickets, knowledge articles, and multichannel access. Empower employees to get IT and non-IT support their way—via a single portal or mobile app.
Efficiency
Speed up with codeless configs
Ditch custom coding that slows you down and adds technical debt. Configure tasks and workflows in a no-code design studio with best-practice templates to streamline your ITSM and ESM.
Simplicity
Cut through complexity
Imagine it, do it. Deploy cutting-edge ITSM in just a few weeks. Start each quarter with the latest release already in place. And empower self-service with generative AI.
Cost control
Avoid surprise costs
Enjoy flexible, transparent licenses with all features included upfront. Essential capabilities come as core components, ensuring you have everything you need without surprise costs.
Why organizations around the world choose our AI‑powered service desk software
We observed a 30% reduction in call volumes as our users continue to handle more and more tasks independently. In addition, AI-driven functions revolutionized incident management.
