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Service Management reimagined

One service desk to rule them all

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AI-powered enterprise service management for every team

Cut costs, ditch complexity, and unify services across the enterprise

Gartner® report

How to build a successful enterprise service management program

Ebook

Service management for HR teams

Video

The benefits of a single service desk platform: A CIO’s perspective

Why run ten service desks when one will do?

Welcome to enterprise service management your way—simple, economical, scalable

Empowerment

Transform service desk experiences

Wow users with AI-powered self-service, knowledge articles, and guided automation—all from one portal or mobile app.

Simplicity

Cut operational complexity

Reduce help desk tools, ticket volumes, and staff workloads with one service management platform across IT, HR, facilities, and more.

Speed

Drive faster outcomes

Streamline services with out-of-the-box best practices, seamless integrations, codeless configurations, and real-time visibility into service performance.

Savings

Cut service management costs

Deploy a codeless, easy-to-deploy, low-maintenance solution with transparent pricing that covers all essential ITSM and ESM capabilities.

They dared to imagine service desk sanity

And there it was—our enterprise service management software with all its cost-cutting, complexity-crushing power

We observed a 30% reduction in call volumes as our users continue to handle more and more tasks independently. In addition, AI-driven functions revolutionized incident management.

Our service management offering is not just an IT service tool. It also serves many of our non-IT functions, such as People, Facilities Management, Finance, and Logistics.

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We are delighted by the adoption of our...services by our non-IT colleagues; this has really unified our business.

Your service desk transformation starts here

OpenText™ Service Management

Elevate user experiences with generative AI and self‑service options

OpenText™ Service Management Aviator™

Empower users, service agents, and IT staff to find the answers they need with private generative AI