Soar to new customer communications heights with omnichannel and AI accessibility tools
Learn how AI can transform everything from customer communications content creation to document accessibility solutions
Aspire Leaderboard
8 years in a row OpenText named a leader in CCM software by Aspire CCS
Aspire CCS Leader
AnyPrem CCM Software 2025
Aspire CCS Leader
Comms Experience Platform 2025
Vendor Hosted SaaS CCM 2025
Transform customer communications into exceptional experiences
Future-proof customer communications management with AI accessibility tools backed by 25+ years of CCM experience
Engagement
Start conversations
Start conversations on your customers’ preferred channels with omnichannel communications. Rely on assured delivery to reach targets and eliminate silos causing duplicated effort and missed opportunities.
Insights
Optimize customer journeys
Get everything you need to understand your customers from your data. Design experience journeys based on insights and data triggers to continuously monitor customer health and drive proactive actions.
Compliance
Navigate regulatory shifts
Up-level compliant customer communications with ultra-personalized messaging delivered on each customer’s preferred channel. Optimize engagement with AI accessibility tools and omnichannel communications.
Accessibility
Ensure inclusive experiences
Ensure inclusive communications through proper presentment while complying with WCAG 2.0, Section 508, ADA, European Accessibility Act (EAA) and AODA requirements using AI accessibility tools.
CX-led organizations accelerate compliant customer communications success
Discover how leading companies elevate CX with customer communications and AI accessibility tools
We stood up the entire OpenText solution in the cloud and onboarded around 95% of our mission-critical communications within just eight weeks—an outstanding achievement.
Products that help you create personalized customer experiences to drive engagement and loyalty
OpenText™ Communications (Exstream)
Transform customer communications into personalized experiences
Learn more ⟶
OpenText™ Core Journey
Transform outcomes with data-powered customer journey management
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OpenText™ Core Messaging
Intelligent messaging. Multiple channels. One solution.
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Frequently asked questions
OpenText Communications helps you create and deliver ultra personalized, compliant communications across channels and transform legacy processes into modern, AI-driven solutions that reduce costs while improving customer experiences.
OpenText CCM solutions enable you to leverage customer data with hyper-personalized messaging, real-time delivery across preferred channels, and AI-driven content creation—with connected journey management ensuring seamless experiences.
Our omnichannel communications deliver consistent, personalized messaging across every touchpoint—email, SMS, web, mobile, print. Integrated journey management connects all communication touchpoints using customer data to deliver relevant, personalized messages that guide customers seamlessly through every stage.
Knowledge-driven GenAI is powered by the collaboration between OpenText™ Experience Aviator and OpenText™ Content Aviator. This powerful combination allows businesses to create compliant, contextually relevant content faster, leveraging trusted content workspaces and focusing GenAI on specific, curated knowledge collections.
OpenText™ Document Accessibility is a powerful document accessibility software that enables organizations to create inclusive digital experiences and meet accessibility compliance standards like Section 508 and the European Accessibility Act. With built-in AI and intuitive tools, it streamlines PDF document remediation and ensures content is delivered in accessible formats for users of assistive technologies.
