Start with communications. Build experiences customers trust.

Customer communications management (CCM) is how organizations create, deliver, and govern customer-facing communications across channels—so messaging stays consistent, compliant, and responsive to customer context.

If communication is what you say, orchestration is when, where, and in what order you say it.

OpenText Communications brings advanced orchestration into the platform to automate document generation, manage channels, and coordinate end-to-end messaging workflows.

Learn more about advanced orchestration

OpenText omnichannel communications deliver consistent, personalized messaging across every touchpoint: email, SMS, web, mobile, and print. Unique assured message delivery automatically triggers failover re-delivery through an alternate channel if an initial SMS or email fails.

Knowledge-driven GenAI goes beyond traditional GenAI. While most CCM vendors rely solely on large language models (LLMs), OpenText grounds AI in curated, governed knowledge collections. Organizations can generate compliant, contextually relevant communications faster and with greater confidence.

OpenText™ Output Transformation Server converts print streams and legacy formats into modern formats —such as PDF and accessible PDF—aligned to PDF/UA and WCAG standards. It helps meet WCAG 2.2, ADA, European Accessibility Act, 508 compliances.

Intelligent experiences are post-acquisition customer interactions—onboarding, service, renewals, ongoing communication—that feel connected. They bring together connected customer communications, orchestrated digital experiences, unified customer context, and governed AI.