Navigate changing regulations using modern customer communications
Soar to new customer communications heights with omnichannel and AI accessibility tools
Learn how AI can transform everything from customer communications content creation to document accessibility solutions
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Unlocking AI opportunities in customer communications management
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7 years in a row OpenText named a leader in CCM software by Aspire CCS
Aspire CCS Leader SaaS 2024
Aspire CCS Leader AnyPrem CCM 2024
Aspire CCS Leader
CXP 2024
Transform customer communications into exceptional experiences
Engagement
Start conversations
Start conversations on your customers’ preferred channels with omnichannel communications. Rely on assured delivery to reach targets and eliminate silos causing duplicated effort and missed opportunities.
Insights
Optimize customer journeys
Get everything you need to understand your customers from your data. Design experience journeys based on insights and data triggers to continuously monitor customer health and drive proactive actions.
Compliance
Navigate regulatory shifts
Up-level compliant customer communications with ultra-personalized messaging delivered on each customer’s preferred channel. Optimize engagement with AI accessibility tools and omnichannel communications.
Accessibility
Ensure inclusive experiences
Ensure inclusive communications through proper presentment while complying with WCAG 2.0, Section 508, ADA, European Accessibility Act (EAA) and AODA requirements using AI accessibility tools.
CX-led organizations accelerate compliant customer communications success
We stood up the entire OpenText solution in the cloud and onboarded around 95% of our mission-critical communications within just eight weeks—an outstanding achievement.
Products that help you create personalized customer experiences to drive engagement and loyalty
OpenText™ Communications (Exstream)
Transform customer communications into personalized experiences
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OpenText™ Core Messaging
Start conversations on your customers’ channel of choice with omnichannel communications
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OpenText™ Core Journey
Transform customer experiences with data-driven journey management
Learn more ⟶
