Transform customer experience with a cloud-native CXaaS platform
Explore how all-in-one CXaaS delivers seamless customer journeys across every touchpoint and channel
Accelerate digital transformation with unified customer experiences
Agility
Deploy solutions faster
Accelerate time to value with cloud-native tools designed for rapid configuration. Deploy faster and realize ROI sooner without months of custom development.
Efficiency
Reduce TCO significantly
Lower infrastructure and maintenance costs with SaaS-first CX strategy. Empower lean teams to deliver enterprise-grade experiences through automation and AI.
Personalization
Scale tailored content
Use GenAI to quickly create personalized communications and web content. Create one-to-one customer relationships across channels through unified experience layers.
Compliance
Ensure brand consistency
Maintain on-brand, compliant messaging across web, mobile, email, and print. Rely on built-in security and compliance for regulated industries including privacy protection.
Complete CXaaS platform: Communications, web content management, DAM and journey orchestration in one solution
Frequently asked questions
CXaaS is a cloud-based, fully managed service that helps organizations design, deliver, and improve customer experiences across channels—without needing in-house tools or expertise. It combines tech, talent, and operations so teams can focus on what they do best.
CXaaS unifies touchpoints, data, and engagement tools in a cloud platform to simplify customer experience delivery. It connects channels, personalizes content, automates workflows, and turns insights into action—so teams can focus on creating seamless, impactful journeys.
While large enterprises often lead adoption, CXaaS benefits organizations of all sizes, especially those with complex customer journeys and multichannel needs. SMBs, for example, use CXaaS to deliver more consistent, personalized customer experiences.
CXaaS uses data, AI, and omnichannel strategies to personalize and streamline customer journeys. By analyzing behavior and preferences, it enables tailored experiences that boost satisfaction, loyalty, and revenue.
OpenText™ Core Experience Cloud (CXaaS) is the only cloud-native enterprise CX platform that unifies content, communications, and customer journeys. It connects channels, ensures compliance, enables personalization, streamlines operations, reduces costs, and speeds time to value.
