Cut the cost and complexity of IT service management, AIOps, and observability
Gain the clarity needed to lead IT operations
Velocity
Speed issue resolution with GenAI
AI won’t replace jobs—it will enhance them. Let OpenText™ Service Management Aviator™, a private GenAI virtual agent, make quick work of simple requests and service issues so your team can focus on bigger problems.
Visibility
See what’s hiding in your environment
Don’t be haunted by unknown unknowns. See the relationships between applications and IT infrastructure across clouds and data centers with OpenText™ Universal Discovery and CMDB.
Reliability
Boost IT’s reputation
Hit your service-level targets. Consolidate cloud information with cost-effective observability, identify root cause faster with AIOps, and quickly restore services with automation.
Economy
Reduce the cost of IT operations
Eliminate upgrade costs, assist teams with AI, and automate everywhere.
Solve unsolvable ITOps problems
Get past the challenges that have typically gotten in the way of IT operations relevancy as business moves forward
Fuel your CMDB with the data it craves
Upgrade to smarter, simpler service management
Enter the era of clarity with OpenTelemetry
Cut the cost and complexity of ITOps with a composable platform
Frequently asked questions
Generative artificial intelligence, or GenAI, can be employed to answer common IT service questions and simplify troubleshooting—allowing users to self-resolve issues and freeing up IT staff to focus on more critical work.
OpenText Service Management Aviator and OpenText™ AI Operations Management Aviator™ are secure, private GenAI virtual agents that speed up service and issue resolution using a private large language model (LLM) and Retrieval Augmented Generation architecture.
OpenText ITOps solutions are a heritage from HP Enterprise Software, obtained through acquisition. The portfolio includes products with decades in the market alongside new offerings and innovations introduced every quarter.
Observability is how IT teams see what’s happening across all their systems by collecting MELT—metrics, events, logs, and telemetry.
OpenText observability solutions strengthen visibility across cloud and off-cloud domains, speeding problem isolation and recovery to keep business flowing. Learn more about observability.
