Customer communications in the AI era
Make customer experiences conversational—83% reported ROI in 6-12 months or less*
Learn how AI can transform everything from customer communications content creation to document accessibility solutions
IDC study
The future of customer communications: From AI to journey-driven engagement
Aspire CCS Leader
AnyPrem CCM Software 2025
Aspire CCS Leader
Comms Experience Platform 2025
Vendor Hosted SaaS CCM 2025
OpenText named a leader in CCM by Aspire CCS 8 years in a row
Grow customer intimacy with connected customer communications
Future-proof enterprise–class CCM with ultra-personalized, compliant communications across channels and measurable results
Engagement
Start conversations
Meet customers on their preferred channels with omnichannel communications and assured delivery. 93 percent of organizations agree OpenText™ Communications improves customer communications.*
Insights
Optimize customer journeys
Get everything you need to understand your customers from your data. Design experience journeys based on insights and data triggers to continuously monitor customer health and drive proactive actions.
Compliance
Navigate regulatory shifts
Up-level compliant customer communications with ultra-personalized messaging delivered on each customer’s preferred channel. Optimize engagement with AI accessibility tools and omnichannel communications.
Accessibility
Ensure inclusive experiences
Ensure inclusive communications through proper presentment and AI accessibility tools that support WCAG 2.0, Section 508, ADA, the European Accessibility Act, and AODA requirements.
CX-led organizations accelerate compliant customer communications success
Hear from our customers what’s possible with customer communications built on 25+ years of CCM experience
We are accelerating our content workflows by 83%, the OpenText solution enables our users to create communications without support from IT.
Products that help you create personalized customer experiences to drive engagement and loyalty
OpenText™ Communications (Exstream)
Transform customer communications into personalized experiences
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OpenText™ Core Journey
Transform outcomes with data-powered customer journey management
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OpenText™ Core Messaging
Intelligent messaging. Multiple channels. One solution.
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OpenText™ Customer Data
Unify and act on customer data to personalize every digital moment
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OpenText™ Output Transformation Server
Drive digital document transformation with scalable AI-led conversion
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OpenText™ Experience Cloud
Reimagine conversations with unforgettable customer experiences
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Frequently asked questions
Customer communications management (CCM) is how organizations create, deliver, and govern customer-facing communications across channels—so messaging stays consistent, compliant, and responsive to customer context.
OpenText™ CCM solutions enable you to leverage customer data with hyper-personalized messaging, real-time delivery across preferred channels, and AI-driven content creation, with connected journey management to keep experiences seamless. 75 percent of users reduced production time by 25–50 percent or more.*
Our omnichannel communications deliver consistent, personalized messaging across every touchpoint—email, SMS, web, mobile, print. Integrated journey management connects all communication touchpoints using customer data to deliver relevant, personalized messages that guide customers seamlessly through every stage.
Knowledge-driven GenAI is powered by the collaboration between OpenText™ Experience Aviator and OpenText™ Content Aviator. This powerful combination allows businesses to create compliant, contextually relevant content faster, leveraging trusted content workspaces and focusing GenAI on specific, curated knowledge collections.
OpenText™ Output Transformation Server converts print streams and legacy formats into modern formats such as—PDF and accessible PDF—aligned to PDF/UA and WCAG standards. It helps meet EAA, ADA, and 508 compliances, delivers modern, personalized content across channels at scale, and reduces document storage costs. Designed for high-volume needs, it streamlines digital transformation with integration-ready tools.
* Survey of 100 OpenText users, conducted by UserEvidence